Product Enquiry Form
Free Shipping Australia wide on most orders over $100 (excluding bulky items)
See express shipping options by using the below calculator
Goal Zero Venture 30 Black Portable Recharger - Limited Edition
We at Urban Outback comply with all of GOAL ZEROS warranty & returns policies. Any item to be considered for warranty replacement or repair is done so via GOAL ZERO AUSTRALIA. We at Urban Outback Gear have no authority to inspect, assess or approve any actions regarding warranty.
GOAL ZERO warrants to the original consumer purchaser that this GOAL ZERO product will be free from defects in workmanship and material under normal consumer use during the 12 month warranty period. The warranty period for GOAL ZERO battery cells (whether purchased on a stand-alone basis or as part of another product) is 180 days. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
GOAL ZERO will repair or replace (at GOAL ZERO's option and expense) any GOAL ZERO product that fails to operate during the applicable warranty period due to a defect in workmanship or material.
Limited to Original Cunsumer Purchaser
The warranty on GOAL ZERO's products is limited to the original consumer purchaser and is not transferable to any subsequent owner.
GOAL ZERO's warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorised in GOAL ZERO's then-current product literature, or (ii) *any product purchased through an online auction house. GOAL ZERO's warranty does not apply to any battery cell or product containing a battery cell unless the battery cell is fully charged by you within seven (7) days after you purchase the product and at least once every 6 months thereafter.
*We at Urban Outback are authorised Goal Zero agents with permissions from GOAL ZERO to sell at various online sites including eBay Australia and normal warranty applies to all purchases.
Returned merchandise and refund policy
GOAL ZERO will not issue a refund for a GOAL ZERO product free from defects due to a change of mind from the consumer. At their discretion, GOAL ZERO may offer a credit. To be considered for a credit, the returned product and its packaging must be in its original condition.
* We at Urban Outback WILL accept returns for "change of mind" items however the item must be returned at customers expense in original, unused, undamaged resalable condition. All components, accessories, manuals, warranty cards, security tags, protective films on solar panels, labeling etc MUST be included and/or intact. Factory packaging must be in new undamaged, resalable condition. If item is returned for refund / exchange / store credit and does not meet the return criteria a refund / exchange / credit may be refused and item returned at customers expense. Please note should a "change of mind" return be accepted a 10% restocking fee shall be charged.
Help other Urban Outback Gear Pty Ltd users shop smarter by writing reviews for products you have purchased.